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29.02. Immigration detention is not permitted to obstruct or otherwise interfere with detainees’ contact with the outside world.

29. Communication and Contact with the Outside WorldD. Regime and Activities😷 COVID

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29.03. Unaccompanied or separated children are permitted to maintain regular contact and unrestricted communication with their parents, wherever they are.

29. Communication and Contact with the Outside WorldD. Regime and Activities😷 COVID

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29.04. Maintaining or re-establishing contact with family is actively encouraged and facilitated by staff and management.

29. Communication and Contact with the Outside WorldD. Regime and Activities

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29.05. Detainees have easy and ready access to UNHCR, the Red Cross/Red Crescent movement, and, at their own initiative, consular officials or diplomatic missions.

29. Communication and Contact with the Outside WorldD. Regime and Activities

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29.06. Detainees have daily and uncensored access to news and information through newspapers, television, Internet and radio.

29. Communication and Contact with the Outside WorldD. Regime and Activities😷 COVID

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29.07. Detainees have easy and ready access to a reasonable number of telephones which are suitably located, accord privacy and are in good working order. Detainees are entitled to have in their possession items such as mobile/cellular telephones, including Smartphones, or other personal electronic devices.

29. Communication and Contact with the Outside WorldD. Regime and Activities😷 COVID

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29.08. Detainees are able to make outgoing calls by telephone or video telephony without hindrance, and at reasonable cost, which is paid or subsidised by the place of detention as necessary.

29. Communication and Contact with the Outside WorldD. Regime and Activities😷 COVID

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29.09. Detainees are able to receive unmonitored and uncensored incoming calls by telephone or video telephony promptly and efficiently at any time of day or evening, taking into account time differences.

29. Communication and Contact with the Outside WorldD. Regime and Activities😷 COVID

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29.10. Detainees have ready and free access to email and internet access for communication and information purposes.

29. Communication and Contact with the Outside WorldD. Regime and Activities😷 COVID

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29.11. The cost of telephone calls and video telephony is reasonable, and is paid or subsidised by the place of detention, as necessary.

29. Communication and Contact with the Outside WorldD. Regime and Activities😷 COVID

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29.12. Detainees can send letters and emails to friends and family, at public expense if necessary.

29. Communication and Contact with the Outside WorldD. Regime and Activities😷 COVID

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30.01. There is an established complaints procedure and detainees know how to comment or complain about their treatment and care, they are not discouraged from doing so, and are supported to do so when necessary.

30. Requests and ComplaintsD. Regime and Activities

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30.02. Detainees can raise any aspect of their life in immigration detention on any weekday with the Director, or with visiting inspectors.

30. Requests and ComplaintsD. Regime and Activities

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30.03. Detainees are encouraged to solve areas of dispute informally before making official complaints.

30. Requests and ComplaintsD. Regime and Activities

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30.04. Detainees are able to make confidential requests or complaints at any time, and without censorship as to substance.

30. Requests and ComplaintsD. Regime and Activities

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30.05. Detainees have equal access to complaints procedures.

30. Requests and ComplaintsD. Regime and Activities

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30.06. Where detainees or their legal counsel are not able to make a complaint, family members or others with knowledge of the case are permitted to do so.

30. Requests and ComplaintsD. Regime and Activities

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30.07. Every request or complaint is impartially investigated, promptly dealt with and replied to without undue delay.

30. Requests and ComplaintsD. Regime and Activities

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30.08. Detainees do not suffer prejudice or reprisals for making a request or complaint.

30. Requests and ComplaintsD. Regime and Activities

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30.09. Detainees have free and confidential access to detention inspectors and monitors.

30. Requests and ComplaintsD. Regime and Activities

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