30. Requests and Complaints

30.09. Detainees have free and confidential access to detention inspectors and monitors.

D. Regime and Activities,30. Requests and Complaints

30.10. Inspectors have unrestricted access to detainees and all parts of the place of detention.

D. Regime and Activities,30. Requests and Complaints

30.11. Independent review is available where a complaint is rejected or to compel a decision where there is an inordinate delay.

D. Regime and Activities,30. Requests and Complaints

30.02. Detainees can raise any aspect of their life in immigration detention on any weekday with the Director, or with visiting inspectors.

D. Regime and Activities,30. Requests and Complaints

30.03. Detainees are encouraged to solve areas of dispute informally before making official complaints.

D. Regime and Activities,30. Requests and Complaints

30.04. Detainees are able to make confidential requests or complaints at any time, and without censorship as to substance.

D. Regime and Activities,30. Requests and Complaints

30.05. Detainees have equal access to complaints procedures.

D. Regime and Activities,30. Requests and Complaints

30.06. Where detainees or their legal counsel are not able to make a complaint, family members or others with knowledge of the case are permitted to do so.

D. Regime and Activities,30. Requests and Complaints

30.07. Every request or complaint is impartially investigated, promptly dealt with and replied to without undue delay.

D. Regime and Activities,30. Requests and Complaints

30.08. Detainees do not suffer prejudice or reprisals for making a request or complaint.

D. Regime and Activities,30. Requests and Complaints