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A. Detention and Immigration Procedures (138)
— 01. Arrest and Initial Detention (16)
— 02. Transit and Transfer (13)
— 03. Arrival and Reception (18)
— 04. Access to Legal Counsel (12)
— 05. Detention Procedures (17)
— 06. Alternatives to Detention (15)
— 07. Protection and Other Immigration Procedures (8)
— 08. Accelerated Asylum or Screening Procedures (12)
— 09. Release and After-Care (9)
— 10. Removal and Repatriation Procedures (18)
B. Environment and Material Conditions (69)
— 11. Accommodation (18)
— 12. Sanitation, Hygiene and Drinking Water (13)
— 13. Food (18)
— 14. Clothing and Bedding (11)
— 15. Cash and Possessions (9)
C. Treatment and Duty of Protection and Care (135)
— 16. Torture and ill-treatment (10)
— 17. Separation or Isolation (15)
— 18. Means of Restraint (16)
— 19. Use of Force (9)
— 20. Separation of categories of detainees (15)
— 21. Bullying and Victimisation (13)
— 22. Children (37)
— 23. People with disabilities (12)
— 24. Other vulnerable groups (8)
D. Regime and Activities (106)
— 25. Inspection (5)
— 26. Rewards Schemes, Rules, and Disciplinary Procedures (19)
— 27. Security (5)
— 28. Visits (7)
— 29. Communication and Contact with the Outside World (12)
— 30. Requests and Complaints (11)
— 31. Welfare and counselling (7)
— 32. Education (10)
— 33. Outdoor exercise (8)
— 34. Leisure and Cultural Activities (4)
— 35. Religion (8)
— 36. Work and Remunerated Activities (10)
E. Health Services (82)
— 37. Access to Medical Care (18)
— 38. Medical Staff (14)
— 39. Suicide and Self-Harm (16)
— 40. Hunger Strikes (19)
— 41. Women and Babies (8)
— 42. Mental Health (7)
F. Personnel (48)
— 43. Staff-Detainee Relationships (15)
— 44. Staff Training and Recruitment (17)
— 45. Crisis Management (16)
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30. Requests and Complaints
30.01. There is an established complaints procedure and detainees know how to comment or complain about their treatment and care, they are not discouraged from doing so, and are supported to do so when necessary.
30. Requests and Complaints
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D. Regime and Activities
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