D. Regime and Activities

30.02. Detainees can raise any aspect of their life in immigration detention on any weekday with the Director, or with visiting inspectors.

30. Requests and Complaints,D. Regime and Activities

30.03. Detainees are encouraged to solve areas of dispute informally before making official complaints.

30. Requests and Complaints,D. Regime and Activities

30.04. Detainees are able to make confidential requests or complaints at any time, and without censorship as to substance.

30. Requests and Complaints,D. Regime and Activities

30.05. Detainees have equal access to complaints procedures.

30. Requests and Complaints,D. Regime and Activities

30.06. Where detainees or their legal counsel are not able to make a complaint, family members or others with knowledge of the case are permitted to do so.

30. Requests and Complaints,D. Regime and Activities

30.07. Every request or complaint is impartially investigated, promptly dealt with and replied to without undue delay.

30. Requests and Complaints,D. Regime and Activities

30.08. Detainees do not suffer prejudice or reprisals for making a request or complaint.

30. Requests and Complaints,D. Regime and Activities

29.08. Detainees are able to make outgoing calls by telephone or video telephony without hindrance, and at reasonable cost, which is paid or subsidised by the place of detention as necessary.

29. Communication and Contact with the Outside World,D. Regime and Activities

29.09. Detainees are able to receive unmonitored and uncensored incoming calls by telephone or video telephony promptly and efficiently at any time of day or evening, taking into account time differences.

29. Communication and Contact with the Outside World,D. Regime and Activities

29.11. The cost of telephone calls and video telephony is reasonable, and is paid or subsidised by the place of detention, as necessary.

29. Communication and Contact with the Outside World,D. Regime and Activities