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43.10. Staff treat detainee accommodation as detainees’ private space, and routinely knock before entering rooms, except in emergencies.

43. Staff-Detainee Relationships F. Personnel

43.11. All detainees have a designated case liaison officer, who has knowledge of their history and circumstances and can track the progress of applications and appeal processes.

43. Staff-Detainee Relationships F. Personnel

43.12. Staff are suitably qualified, trained and remunerated, and are recruited from a variety of disciplinary, linguistic, cultural and religious backgrounds, and with appropriate character attributes.

43. Staff-Detainee Relationships F. Personnel

43.13. Staff have the respect of detainees because of the way in which they conduct themselves.

43. Staff-Detainee Relationships F. Personnel

43.14. Staff are trained in crisis management strategies, and are adequately supported and supervised.

43. Staff-Detainee Relationships F. Personnel

43.15. Staff have ready and free access to debriefing and counselling services.

43. Staff-Detainee Relationships F. Personnel

44.01. The Director is adequately qualified for his/her task by character, administrative ability, suitable training and experience.

44. Staff Training and Recruitment F. Personnel

44.02. Staff are carefully selected and recruited for their integrity, humanity, professional capacity and personal suitability for working in immigration detention.

44. Staff Training and Recruitment F. Personnel

44.03. Staff are recruited from diverse professional backgrounds and appropriate linguistic backgrounds.

44. Staff Training and Recruitment F. Personnel

44.04. Staff employment is secure and clear, and subject only to good conduct, efficiency and physical fitness.

44. Staff Training and Recruitment F. Personnel

44.05. Staff responsible for vulnerable groups, particularly children, are suitably screened, qualified and trained.

44. Staff Training and Recruitment F. Personnel

44.06. The gender ratio of staff is appropriate to the detainee cohort.

44. Staff Training and Recruitment F. Personnel

44.07. Staff are trained in and demonstrate understanding of diversity issues, including social, cultural, linguistic and religious diversity, and special needs of vulnerable groups.

44. Staff Training and Recruitment F. Personnel

44.08. Staff training and professional development is regular and ongoing, and includes human rights training.

44. Staff Training and Recruitment F. Personnel

44.09. Understanding and respect for diversity is promoted, and inappropriate language and conduct is addressed.

44. Staff Training and Recruitment F. Personnel

44.10. Staff training ensures that all staff understand the non-criminal nature of immigration detention.

44. Staff Training and Recruitment F. Personnel

44.11. There are clear lines of accountability and reporting structures for staff that ensure that staff perform their duties in a manner that respects the rights and dignity of detainees.

44. Staff Training and Recruitment F. Personnel

44.12. There is a complaints procedure that includes the ability for both detainees and staff to make complaints about racial or other forms of discrimination, and detainees are assisted to do so.

44. Staff Training and Recruitment F. Personnel

44.13. The professional capacities of staff are acknowledged and respected, working hours are reasonable, and remuneration adequate.

44. Staff Training and Recruitment F. Personnel

44.14. There is an adequate staff-detainee ratio to ensure the safety and security of both detainees and staff.

44. Staff Training and Recruitment F. Personnel