43. Staff-Detainee Relationships

43.12. Staff are suitably qualified, trained and remunerated, and are recruited from a variety of disciplinary, linguistic, cultural and religious backgrounds, and with appropriate character attributes.

43. Staff-Detainee Relationships,F. Personnel

43.13. Staff have the respect of detainees because of the way in which they conduct themselves.

43. Staff-Detainee Relationships,F. Personnel

43.14. Staff are trained in crisis management strategies, and are adequately supported and supervised.

43. Staff-Detainee Relationships,F. Personnel

43.15. Staff have ready and free access to debriefing and counselling services.

43. Staff-Detainee Relationships,F. Personnel

43.09. Detainees are addressed courteously at all times by the detainee’s preferred name and are not referred or spoken to by family name alone or by a designated number or code.

43. Staff-Detainee Relationships,F. Personnel

43.10. Staff treat detainee accommodation as detainees’ private space, and routinely knock before entering rooms, except in emergencies.

43. Staff-Detainee Relationships,F. Personnel

43.11. All detainees have a designated case liaison officer, who has knowledge of their history and circumstances and can track the progress of applications and appeal processes.

43. Staff-Detainee Relationships,F. Personnel

43.02. Staff understand and respect the non-criminal status of immigration detainees.

43. Staff-Detainee Relationships,F. Personnel

43.03. Staff are recruited and trained for their understanding of the cultural, ethnic and religious backgrounds of immigration detainees.

43. Staff-Detainee Relationships,F. Personnel

43.04. Staff carry out their duties thoughtfully, handle private and/or confidential information in their possession sensitively and respectfully, and understand that they have a duty of care for all detainees.

43. Staff-Detainee Relationships,F. Personnel